Privacy Policy

Who we are

The address of this website is https://ondom.pro. The website owner and the controller of your personal data is ONDOM sp. z o.o., Al. Jerozolimskie 89/43, 02-001 Warsaw, Poland, NIP (tax ID): 7011308633. Contact: biuro@ondom.pl, tel. +48 536 868 180.

What personal data we collect and why

Contact and enquiry forms. When you send an enquiry about a property, book a video call or ask for advice, we collect your name, e-mail address, phone number and the content of your message. We need this data to reply to your enquiry and to prepare the information you asked for.

Newsletter. With your explicit consent we collect your e-mail address to send you information about new developments and market reports. The legal basis is your consent, which you can withdraw at any time.

Cookies. We use cookies that are necessary for the website to work. With your consent, given in the cookie banner, we also use Google Maps (property maps), live chat (tawk.to) and, where enabled, statistics and advertising tools. We use Google Fonts and Google reCAPTCHA to display the website and protect forms against spam; these services process your IP address. Details are in our Cookie Policy, and you can change your consent at any time using the cookie settings at the bottom of the page.

WhatsApp and live chat. If you contact us via WhatsApp or live chat, your message and contact details are also processed by WhatsApp Ireland Ltd. or tawk.to in accordance with their privacy policies.

Who we share your data with

We never sell your data. We share it only with trusted third parties when this is necessary to provide our services:

• hosting and e-mail providers;
• newsletter services (e.g. MailerLite or Mailchimp);
• Google Ireland Ltd. (Google Maps, Google Fonts, Google reCAPTCHA and, with your consent, statistics and advertising tools);
• tawk.to (live chat) and WhatsApp Ireland Ltd.;
• for enquiries about properties abroad (e.g. Cyprus, Spain, Portugal, Dubai), our local partners in the relevant country – only the data needed to answer your enquiry, with the safeguards required by the GDPR.

How long we keep your data

• Data from contact forms – up to 2 years, so that we can continue to look after you as a client.
• Newsletter data – until you withdraw your consent.

Your rights

At any time you can ask us for a copy of the personal data we hold about you, ask us to correct or delete it, restrict its processing, object to processing or withdraw your consent. You also have the right to lodge a complaint with the President of the Personal Data Protection Office (UODO) in Poland or with the data protection authority in your country of residence. To exercise your rights, write to biuro@ondom.pl.

How we protect your data

The connection to the website is encrypted (SSL). Only authorised OnDom employees and associates trained in data protection have access to your data. In the event of a personal data breach we will inform the supervisory authority and, where required, the people concerned without undue delay and no later than within 72 hours.

Polish version

This English text is provided for convenience. The Polish version of the Privacy Policy is available at ondom.pl/polityka-prywatnosci.

Last updated: 5 November 2026